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Shipping & Delivery

I have not received my order even though the estimated delivery time has passed. What do I do?

Check the status of your order in the tracking system to see the status of your parcel. If the parcel has reached your country, you can contact your local postal office for more information. Only business days are counted towards. Production of your

What tracking websites can I use to track my order?

Your parcel will be handled by your local postal service once it reaches your country. How to use the tracking number with the tracking system:. You can find your local postal service provider on UPU. Your package will be delivered by DPD, so it is r

Can I get free shipping?

We offer free shipping for all orders above $70 USD / €70 EUR / £60 GBP / $140 AUD / $80 CAD.

How much does the shipping cost?

Shipping expenses depend on the country you live in. The price will be shown to you before submitting the purchase during the checkout process.

Do you offer express shipping?

Yes, we offer a worldwide express shipping option. Express shipping partners may vary depending on the region and country.

Do you cover customs/import fees?

If your order is shipping outside the EU, it might be subject to customs taxes according to local laws. We do not have any power over these as they are imposed by your government. The shipping carrier will collect any customs charges from you at the

What countries do you ship to?

We ship to the majority of countries worldwide.

How long does the shipping take?

Please keep in mind that times of delivery can be affected by the busy seasons such as Christmas or other holidays, which may cause a slight delay.

Is there tracking information for my order?

We ship all of our orders with fully tracked mailing services. You should have received your tracking number in your shipping confirmation email. If you have not received a shipping confirmation email after five business days since placing your order

I want to change my delivery details

The address can only be changed if the order hasn’t yet been shipped. To change your order delivery address or contact information, contact us and provide the: