Shipping & Delivery
My order hasn't arrived yet. What should I do?
First, check the latest status of your parcel using the tracking link in your shipping confirmation email. If the tracking shows your parcel has reached your country, your local postal service or carrier can usually give you more details. When should
How much does shipping cost?
Shipping costs depend on your country and the shipping method you choose. You'll see all available options and their exact prices at checkout, before you pay. Free shipping. We offer free standard shipping on orders over a certain amount. The thresho
Do you cover customs and import fees?
EU: there are no customs fees for orders shipped within the EU. Outside the EU: your order may be subject to customs duties or import taxes under local laws. These fees are set by your country's authorities, not by BURGA, so we can't influence or pre
Do you offer express shipping?
Yes! Express shipping is available to most countries. Choose it at checkout to see the exact price for your address. Delivery usually takes 2-3 business days from dispatch.
Which countries do you ship to?
We ship to most countries worldwide. Just enter your address at checkout to see the available shipping methods for your location. Can't find your country on your local BURGA website? Try our Global or EU store and choose your country at checkout. Goo
How long will it take to receive my order?
Every BURGA piece is made to order in our Lithuanian facility, then carefully packed and shipped with full tracking. Your total delivery time is made up of two parts:. 1. Processing: 2-3 business days. This is the time we need to make, check and pack
How can I track my order?
Every BURGA order ships with full tracking. Once your order leaves our facility, you'll get a shipping confirmation email with your tracking number and link. When will I get my tracking number?. Your order is usually processed within 2-3 business day
Can I change my delivery details?
Yes, as long as your order hasn't shipped yet. Once your order is on its way, delivery details can't be changed. To update your address or contact details, contact us as soon as possible and include:. If you're changing the address, include the full