Shipping & Delivery
I have not received my order even though the estimated delivery time has passed. What do I do?
Check the status of your order in the tracking system to see the status of your parcel. If the parcel has reached your country, you can contact your local postal office for more information. Only business days are counted towards the total shipping t
What tracking websites can I use to track my order?
How to use the tracking number with the tracking system:. You can find your local postal service provider on UPU. Your package will be delivered by DPD or Lithuania Post, so it is recommended to use the DPD or Lithuania Post websites to track your or
Can I get free shipping?
We offer free standard shipping for all orders above a certain amount. You can check out that threshold in the Shipping and Delivery section of your country's local shop.
How much does the shipping cost?
Shipping expenses depend on the country you live in. The price will be shown to you before submitting the purchase during the checkout process.
Do you offer express shipping?
Yes, we offer a worldwide express shipping option. Express shipping partners may vary depending on the region and country. You can select your preferred shipping option at checkout.
Do you cover customs/import fees?
If your order is shipping outside the EU, it might be subject to customs taxes according to local laws. We do not have any power over these as they're imposed by your government. The shipping carrier will collect any customs charges from you at the t
What countries do you ship to?
We ship to the majority of countries worldwide. We continuously try to expand the localizations on our website to make shopping easier for all of our clients, with different languages, currencies, etc. If you don't see your country in the selection,
How long does the shipping take?
Shipping times may slightly vary depending on specific countries. Keep in mind that times of delivery can be affected by the busy seasons, such as Christmas or other holidays, which may cause a slight delay.
Is there tracking information for my order?
We ship all of our orders with fully tracked mailing services. You should have received your tracking number in your shipping confirmation email. If you have not received a shipping confirmation email after five business days since placing your order
I want to change my delivery details
The address can only be changed if the order hasn’t yet been shipped. To change your order delivery address or contact information, contact us and provide the:
I've received a shipping confirmation email but there's no tracking number
With the new USA rules, sending packages from abroad has changed a bit. But there's no need to worry, we were prepared for it.Tracking numbers are now assigned once the package reaches your country. When that happens, you'll get a second email with a
How long will it take to receive my order?
Due to extremely high demand, our response, processing, and production might take a little longer. But rest assured, we’re working tirelessly to make each item and dispatch your order as quickly as possible.Please allow 3–7 business days for your ord
Why is my order taking longer than usual?
We’re experiencing extremely high demand (thank you for loving us so much, by the way) and every item is made from scratch to ensure quality and minimize waste, so it takes a little extra time to make each one perfect before it ships out.
How are orders made and shipped?
All BURGA pieces are made manually to order in our Lithuanian warehouse. Once ready, they’re carefully packed and fully tracked from our door to yours. This process ensures you get a product that’s fresh, flawless, and made just for you.
When will Customer Support get back to me?
Our Customer Support team is handling more messages than usual and will get back to you within 3-6 days. More complex issues requiring extra care may take up to 10 days to resolve. We know you’re excited to get an update, but sending extra messages c