Our customer support will respond within 48 hours

Privacy Policy

Terms & Conditions

Back to Site

Contact Us

BURGA

Check the status of your order in the tracking system to see the status of your parcel.&#xA0;If the parcel has reached your country, you can contact your local postal office for more information.Only business days are counted towards. Production of your order does not account for the shipping period, so the delivery timeframe can be longer than expected.Example:&#xA0;<ul><li dir="ltr">You made an order on March 1st, Friday.</li><li dir="ltr">Processing your order will take 1-3 business days.</li><li dir="ltr">Estimated delivery time is 3-7 business days.</li><li dir="ltr">In case the shipment gets lost shipping provider has up to 10 additional business days to find the parcel.</li></ul>Your maximum estimated delivery time is March &#xA0;29th, Friday.If the maximum time has elapsed and the status is unclear -&#xA0;<a href="https://support.burga.com/en-US/contact" style="text-decoration:none;">contact us</a>.How to find your tracking website see&#xA0;&quot;<a class="fr-strong" href="https://support.burga.com/en-US/what-tracking-websites-can-i-use-to-track-my-order-263307">What tracking websites can I use to track my order?</a>&quot;

Check the status of your order in the tracking system to see the status of your parcel. If the parcel has reached your country, you can contact your local postal office for more information. Only business days are counted towards. Production of your

I have not received my order even though the estimated delivery time has passed. What do I do?

Shipping & Delivery

Customer support

Invoice

Collaboration & Promotions

Wholesale & Retail

Contact us

I haven’t received tracking confirmation

I have not received my order confirmation, but I have been charged.

I want to cancel my order

I want to edit my order

Order status

What tracking websites can I use to track my order?

Can I get free shipping?

How much does the shipping cost?

Do you offer express shipping?

Do you cover customs/import fees?

What countries do you ship to?

How long does the shipping take?

Is there tracking information for my order?

I want to change my delivery details

I want to return or exchange the item. How can I do it?

I’ve ordered the wrong product

What is your return address?

Are returns free?

How long do I have to return my order?

Can I return a customized case?

How long does it take to be refunded?

Can exchange for different category items?

Returns & Refunds

Warranty

I’ve received a broken or defective product

The case is too large / doesn’t fit / wrong size

The colors on my case look different from the photos

The inner part of the phone case is falling out

Cases of the same style look different for different products

Defective Airpods Case

Defective product

How can I pay for your products?

A discount code isn't working, why?

Buy 4 Phone Cases—Pay For 2

Do you have special offers & discount codes?

I have problems with the payment process. Help me.

Can I use PayPal to pay for my order to Australia?

Gift cards

Payment

What are your cases made of?

Who designs BURGA cases?

Which phone models do you have cases for?

Are your phone cases MagSafe®️ compatible?

Can Tough cases be sold in separate parts?

How much does the MagSafe module weight?

What is the weight and thickness of the case?

Are the cases recyclable?

What are the ingredients of the ink BURGA uses to print cases?

Do BURGA phone cases have a raised bezel for camera protection?

Is there glitter on the phone cases?

My phone model is not in the list. Will the other phone model case fit?

How to clean phone cases?

Do BURGA cases contribute to phone heating?

Phone cases

Will it fit my MacBook?

Is it compatible with other laptops?

Is the MacBook case difficult to install?

Will it affect my laptop's performance?

Can my Macbook overheat in this case?

Will a MacBook case protect my MacBook?

Is the MacBook Case a 1 or 2-piece case?

Does the print cover all around the case?

Will it bulk up my MacBook?

Will my MacBook still fit in my laptop sleeve with the case on?

What is the MacBook case made of?

Is there a matching MacBook design for my BURGA phone case?

How are BURGA MacBook cases better than the others?

Macbook cases

Do BURGA iPad cases support Apple Pencil charging?

Does the BURGA iPad case come with an Apple Pencil holder?

Are BURGA products vegan?

Can I use BURGA iPad cases as a stand?

How protective are BURGA iPad cases?

iPad cases

How to remove the ring holder?

Are ring holders reusable?

Are ring holders magnetic?

Are ring holders compatible with MagSafe?

Can I use a ring holder with wireless charging devices?

Ring Holders

Can I wash drinkware items in the dishwasher?

How do I clear drinkware?

What is drinkware made of?

Drinkware

What materials are used in BURGA sunglasses?

Do BURGA lenses provide UV protection?

Do BURGA sunglasses come with a warranty?

How are BURGA frames made?

How can I return my glasses?

Eyewear

Can I return my power bank from outside the EU?

Is the Magnetic Power Bank compatible with all devices?

Charging

Will this fit older Kindle models?

Does the cover stay in place when folded back?

Is the hand strap comfortable for long reading sessions?

Is the case durable for daily use?

How do I clean my Kindle Paperwhite case?

Kindle Cases

Products

How to Leave a Review on Trustpilot

Reviews

I have not received my order even though the estimated delivery time has passed. What do I do?Updated 5 months ago