Our customer support will respond within 48 hours

Privacy Policy

Terms & Conditions

Back to Site

Contact Us

BURGA

Review your order and make sure you have ordered the correct product for your model.If you ordered correctly and received an incorrect case&#xA0;<a href="https://support.burga.com/en-US/contact" style="text-decoration:none;">contact us</a> and provide:<ul id="isPasted"><li>Order number</li><li>Detailed description of the problem</li><li>Attach a video clearly showcasing how the case fits your phone.</li><li>For Snap and Tough type cases - including the inside of the case with a clearly visible phone case model in the video&#xA0;</li></ul>This information will help us to resolve your problem faster.

Review your order and make sure you have ordered the correct product for your model. If you ordered correctly and received an incorrect case contact us and provide:. This information will help us to resolve your problem faster.

The case is too large / doesn’t fit / wrong size

Defective product

Customer support

Invoice

Collaboration & Promotions

Wholesale & Retail

Contact us

I haven’t received tracking confirmation

I have not received my order confirmation, but I have been charged.

I want to cancel my order

I want to edit my order

Order status

I have not received my order even though the estimated delivery time has passed. What do I do?

What tracking websites can I use to track my order?

Can I get free shipping?

How much does the shipping cost?

Do you offer express shipping?

Do you cover customs/import fees?

What countries do you ship to?

How long does the shipping take?

Is there tracking information for my order?

I want to change my delivery details

Shipping & Delivery

I want to return or exchange the item. How can I do it?

I’ve ordered the wrong product

What is your return address?

Are returns free?

How long do I have to return my order?

Can I return a customized case?

How long does it take to be refunded?

Can exchange for different category items?

Returns & Refunds

Warranty

I’ve received a broken or defective product

The colors on my case look different from the photos

The inner part of the phone case is falling out

Cases of the same style look different for different products

Defective Airpods Case

How can I pay for your products?

A discount code isn't working, why?

Buy 4 Phone Cases—Pay For 2

Do you have special offers & discount codes?

I have problems with the payment process. Help me.

Can I use PayPal to pay for my order to Australia?

Gift cards

Payment

What are your cases made of?

Who designs BURGA cases?

Which phone models do you have cases for?

Are your phone cases MagSafe®️ compatible?

Can Tough cases be sold in separate parts?

How much does the MagSafe module weight?

What is the weight and thickness of the case?

Are your phone cases BPA free and phtalate free?

Are the cases recyclable?

What are the ingredients of the ink BURGA uses to print cases?

Do BURGA phone cases have a raised bezel for camera protection?

Is there glitter on the phone cases?

My phone model is not in the list. Will the other phone model case fit?

How to clean phone cases?

Phone cases

Will it fit my MacBook?

Is it compatible with other laptops?

Is the MacBook case difficult to install?

Will it affect my laptop's performance?

Can my Macbook overheat in this case?

Will a MacBook case protect my MacBook?

Is the MacBook Case a 1 or 2-piece case?

Does the print cover all around the case?

Will it bulk up my MacBook?

Will my MacBook still fit in my laptop sleeve with the case on?

What is the MacBook case made of?

Is there a matching MacBook design for my BURGA phone case?

How are BURGA MacBook cases better than the others?

Macbook cases

Do BURGA iPad cases support Apple Pencil charging?

Does the BURGA iPad case come with an Apple Pencil holder?

Are BURGA products vegan?

Can I use BURGA iPad cases as a stand?

How protective are BURGA iPad cases?

iPad cases

How to remove the ring holder?

Are ring holders reusable?

Are ring holders magnetic?

Are ring holders compatible with MagSafe?

Can I use a ring holder with wireless charging devices?

Ring Holders

Can I wash drinkware items in the dishwasher?

How do I clear drinkware?

What is drinkware made of?

Drinkware

What materials are used in BURGA sunglasses?

Do BURGA lenses provide UV protection?

How can I find the perfect BURGA sunglasses for my face shape?

Do BURGA sunglasses come with a warranty?

How are BURGA frames made?

How can I return my glasses?

Eyewear

Can I return my power bank from outside the EU?

Charging

Products

How to Leave a Review on Trustpilot

Reviews

The case is too large / doesn’t fit / wrong sizeUpdated 4 hours ago