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My order hasn't arrived yet. What should I do?

How much does shipping cost?

Do you cover customs and import fees?

Do you offer express shipping?

Which countries do you ship to?

How long will it take to receive my order?

How can I track my order?

Can I change my delivery details?

Shipping & Delivery

I haven't received tracking confirmation

I was charged but didn't get an order confirmation

Can I cancel or change my order?

Pre-dispatch

Order status

How do I return or exchange an item?

What is your return address?

Who pays for return shipping?

How long do I have to return my order?

Can I return or exchange a personalized item?

How long does a refund take?

Can I exchange my item for a different model or product?

Returns & Refunds

What does the BURGA warranty cover and how do I make a claim?

What should I do if my order arrived broken or defective?

My case doesn't fit my device. What should I do?

Why does my case look different from the website or my other BURGA products?

My Tough case comes apart into two layers. Is it broken?

My AirPods case falls off. What can I do?

Defective product or Warranty

How can I pay for your products?

Why isn't my discount code working?

How does the Buy 4 Phone Cases, Pay For 2 offer work?

What discounts and offers do you have?

Why isn't my payment going through?

Can I use PayPal to pay for my order to Australia?

How do gift cards work?

Invoice

Payment

What’s the Snap case made of?

Is the Snap case the same as the outer shell of a Tough case?

How thin and light is the Snap case?

Can I use it with a screen protector?

Will the Snap case fit my phone securely?

How much protection does the Snap case give my phone?

Snap case vs. Tough case: which one should I choose?

Is the Snap case MagSafe compatible?

Does the Snap case work with wireless charging?

Can BURGA cases make my phone overheat?

Which phone models is the Snap case available for?

Who designs BURGA cases?

Is there glitter on the cases?

What’s in the ink you use?

How do I remove my BURGA phone case?

Are the cases recyclable?

Are fingerprints visible on the case?

How do I clean and care for my Snap case?

How is the Snap case packaged?

Snap cases

What’s the Tough case made of?

Is the Tough case one piece or two?

Is the outer shell of the Tough case the same as a Snap case?

How thick and heavy is the Tough case?

How much does the MagSafe module weigh?

Can I use a camera lens protector with the Tough case?

How much protection does the Tough case give my phone?

What’s the difference between the Tough case and the Snap case?

Can I buy the inner or outer layer separately?

Are the buttons easy to press with the Tough case on?

Does the Tough case have a good grip?

Is the Tough case MagSafe compatible?

Will a MagSafe PopSocket work with the Tough case?

Can I charge my Samsung Galaxy wirelessly with the Tough case on?

Does the Tough case affect the S Pen on Samsung Galaxy Ultra models?

Does the Tough case work with magnetic mounts?

Will my phone’s features work with the Tough case on?

Are BURGA cases safe to use?

Do BURGA cases contribute to phone heating?

Which phone models is the Tough case available for?

Will the Tough case fade or discolor over time?

How do I remove my Tough case?

Can I attach a phone strap to the Tough case?

Is the Tough case recyclable?

How do I clean and care for my Tough case?

How is the Tough case packaged?

Tough cases

What’s the Elite case made of?

Is the Elite case one piece?

Will the Elite case scratch my phone from the inside?

How thick and heavy is the Elite case?

Can I use a camera lens protector with the Elite case?

How much protection does the Elite case give my phone?

Do BURGA Elite cases offer hinge protection for the iPhone Duo?

What’s the difference between the Elite, Tough, and Snap case versions?

Are the buttons easy to press with the Elite case on?

Does the Elite case have a good grip?

What finishes does the Elite case come in?

Is the Elite case MagSafe compatible?

Will a MagSafe PopSocket work with the Elite case?

Can I charge my Samsung Galaxy wirelessly with the Elite case on?

Does the Elite case affect the S Pen on Samsung Galaxy Ultra models?

Does the Elite case work with magnetic mounts?

Will my phone’s features work with the Elite case on?

Which phone models is the Elite case available for?

Can I attach a phone strap to the Elite case?

Will the Elite case fade or discolor over time?

How do I remove my Elite case?

How do I clean and care for my Elite case?

Is the Elite case recyclable?

How is the Elite case packaged?

Elite cases

What’s the Elite Mirror case made of?

Is the Elite Mirror case one piece?

Will the Elite Mirror case scratch my phone from the inside?

How thick and heavy is the Elite Mirror case?

How much protection does the Elite Mirror case give my phone?

Are the buttons easy to press with the Elite Mirror case on?

Does the Elite Mirror case have a good grip?

What finishes does the Elite Mirror case come in?

Is the Elite Mirror case MagSafe compatible?

Can I charge my Samsung Galaxy wirelessly with the Elite Mirror case on?

Will my phone’s features work with the Elite Mirror case on?

Which phone models is the Elite Mirror case available for?

Will the Elite Mirror case fade or discolor over time?

Why does my Elite Mirror case look different depending on the lighting?

Does the Elite Mirror case scratch easily?

Can I use the Elite Mirror case as a mirror?

How do I remove my Elite Mirror case?

Can I attach a phone strap to the Elite Mirror case?

Is the Elite Mirror case recyclable?

How do I clean and care for my Elite Mirror case?

How is the Elite Mirror case packaged?

Elite Mirror cases

What’s the Elite Puffy case made of?

Is the Elite Puffy case one piece?

Will the Elite Puffy case scratch my phone from the inside?

Is the Elite Puffy case bulky, and what does it feel like?

How much protection does the Elite Puffy case give my phone?

Are the buttons easy to press with the Elite Puffy case on?

Does the Elite Puffy case have a good grip?

What finishes does the Elite Puffy case come in?

Is the Elite Puffy case MagSafe compatible?

Does the Elite Puffy case work with wireless charging?

Can I use a BURGA Magnetic Ring Holder with the Elite Puffy case?

Will my phone’s features work with the Elite Puffy case on?

Which phone models is the Elite Puffy case available for?

How do I remove my Elite Puffy case?

Can I attach a phone strap to the Elite Puffy case?

Is the Elite Puffy case recyclable?

How do I clean and care for my Elite Puffy case?

How is the Elite Puffy case packaged?

Elite Puffy cases

What’s the BURGA & Crystals by Swarovski® case made of?

Are the crystals real Crystals by Swarovski®?

Will the BURGA & Crystals by Swarovski® case scratch my phone from the inside?

How thick and heavy is the BURGA & Crystals by Swarovski® case?

Is the BURGA & Crystals by Swarovski® collection limited edition?

Why does my case look different depending on the lighting?

How much protection does the BURGA & Crystals by Swarovski® case give my phone?

Are the buttons easy to press with the case on?

Does the BURGA & Crystals by Swarovski® case have a good grip?

What camera bezel finishes are available?

Is the BURGA & Crystals by Swarovski® case MagSafe compatible?

Does the BURGA & Crystals by Swarovski® case work with wireless charging?

Can I use a BURGA Magnetic Ring Holder with the BURGA & Crystals by Swarovski® case?

Will my phone’s features work with the BURGA & Crystals by Swarovski® case on?

Which phone models is the BURGA & Crystals by Swarovski® case available for?

Is the crystal design available on other case types?

How do I remove my BURGA & Crystals by Swarovski® case?

Can I attach a phone strap to the BURGA & Crystals by Swarovski® case?

Is the BURGA & Crystals by Swarovski® case recyclable?

How do I clean and care for my BURGA & Crystals by Swarovski® case?

How is the BURGA & Crystals by Swarovski® case packaged?

BURGA & Crystals by Swarovski® cases

Phone cases

What’s the Screen Protector made of?

What's included with the Screen Protector?

Is the Screen Protector compatible with my phone?

I have a Samsung Galaxy S23 FE, but my packaging says Galaxy A54. Did I get the wrong product?

Does it cover curved screens?

What are the key features of the Screen Protector?

What’s the difference between the Screen Protector and the Premium Screen Protector?