Returns & Refunds
I want to return or exchange the item. How can I do it?
If you want to return a faulty product, see the section "Defective products"
I’ve ordered the wrong product
Fill out our contact formInclude your order number and the reason for the return in your messageReview the return policy as some conditions might apply to your product
What is your return address?
Return instructions are shared via email after contacting us
Are returns free?
While we strive to ensure all our customers are satisfied with their purchases, we understand that returns are sometimes necessary. Generally, the cost of shipping for returns is the customer's responsibility. However, we are pleased to announce an e
How long do I have to return my order?
You have 30 days from the day of receiving the package to initiate the return process.
Can I return a customized case?
While customized cases are fun and unique, there's a drawback - they're exclusively made for you, and because of this, the standard return policy doesn't apply to them. It is essential to review and verify all customization details before and after p
How long does it take to be refunded?
Reimbursement of funds is allocated back to the original form of payment used for purchase and usually takes 1-3 business days. International transactions can sometimes take a bit longer than usual to process. If you've received a confirmation that y
Can items be exchanged for different category items?
Items can only be exchanged for the same category products. If you wish to receive a different item, we'll be happy to offer you a refund so you can place a new order.