BURGA logo
BURGA logo

All articles

Returns & Refunds

I want to return or exchange the item. How can I do it?

If you want to return a faulty product, please see the section "Defective products"

I’ve ordered the wrong product

Fill out our contact formInclude your order number and the reason for the return in your messageReview the return policy as some conditions might apply to your product

What is your return address?

Return instructions are shared via email after contacting us

Are returns free?

While we strive to ensure all our customers are satisfied with their purchases, we understand that returns are sometimes necessary. Generally, the cost of shipping for returns is the customer's responsibility. However, we are pleased to announce an e

How long do I have to return my order?

You have 30 days from the day of receiving the package to initiate the return process.

Can I return a customized case?

Customized cases cannot be returned or refunded. When you personalize a phone case with text, it becomes a unique and personalized product tailored specifically to your preferences. It is essential to review and verify all customization details befor

How long does it take to be refunded?

Reimbursement of funds is allocated back to the original form of payment used for purchase and usually takes 1-3 business days.

Can exchange for different category items?

Products can be only exchanged for the same category.