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BURGA

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If you experience any problems concerning the payment, please contact us and provide as much information about your order as you can. Also, double-check with your credit card provider if your card is eligible for international online purchases and if

I have problems with the payment process. Help me.

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I haven’t received tracking confirmation

I have not received my order confirmation, but I have been charged.

I want to cancel my order

I want to edit my order

Order status

I have not received my order even though the estimated delivery time has passed. What do I do?

What tracking websites can I use to track my order?

Can I get free shipping?

How much does the shipping cost?

Do you offer express shipping?

Do you cover customs/import fees?

What countries do you ship to?

How long does the shipping take?

Is there tracking information for my order?

I want to change my delivery details

Shipping & Delivery

I want to return or exchange the item. How can I do it?

I’ve ordered the wrong product

What is your return address?

Are returns free?

How long do I have to return my order?

Can I return a customized case?

How long does it take to be refunded?

Can exchange for different category items?

Returns & Refunds

Warranty

I’ve received a broken or defective product

The case is too large / doesn’t fit / wrong size

The colors on my case look different from the photos

The inner part of the phone case is falling out

Cases of the same style look different for different products

Defective Airpods Case

Defective product

How can I pay for your products?

A discount code isn't working, why?

Buy 4 Phone Cases—Pay For 2

Do you have special offers & discount codes?

Can I use PayPal to pay for my order to Australia?

Gift cards

What are your cases made of?

Who designs BURGA cases?

Which phone models do you have cases for?

Are your phone cases MagSafe®️ compatible?

Can Tough cases be sold in separate parts?

How much does the MagSafe module weight?

What is the weight and thickness of the case?

Are the cases recyclable?

What are the ingredients of the ink BURGA uses to print cases?

Do BURGA phone cases have a raised bezel for camera protection?

Is there glitter on the phone cases?

My phone model is not in the list. Will the other phone model case fit?

How to clean phone cases?

Do BURGA cases contribute to phone heating?

Phone cases

Will it fit my MacBook?

Is it compatible with other laptops?

Is the MacBook case difficult to install?

Will it affect my laptop's performance?

Can my Macbook overheat in this case?

Will a MacBook case protect my MacBook?

Is the MacBook Case a 1 or 2-piece case?

Does the print cover all around the case?

Will it bulk up my MacBook?

Will my MacBook still fit in my laptop sleeve with the case on?

What is the MacBook case made of?

Is there a matching MacBook design for my BURGA phone case?

How are BURGA MacBook cases better than the others?

Macbook cases

Do BURGA iPad cases support Apple Pencil charging?

Does the BURGA iPad case come with an Apple Pencil holder?

Are BURGA products vegan?

Can I use BURGA iPad cases as a stand?

How protective are BURGA iPad cases?

iPad cases

How to remove the ring holder?

Are ring holders reusable?

Are ring holders magnetic?

Are ring holders compatible with MagSafe?

Can I use a ring holder with wireless charging devices?

Ring Holders

Can I wash drinkware items in the dishwasher?

How do I clear drinkware?

What is drinkware made of?

Drinkware

What materials are used in BURGA sunglasses?

Do BURGA lenses provide UV protection?

Do BURGA sunglasses come with a warranty?

How are BURGA frames made?

How can I return my glasses?

Eyewear

Can I return my power bank from outside the EU?

Is the Magnetic Power Bank compatible with all devices?

Charging

Will this fit older Kindle models?

Does the cover stay in place when folded back?

Is the hand strap comfortable for long reading sessions?

Is the case durable for daily use?

How do I clean my Kindle Paperwhite case?

Kindle Cases

What’s the difference between a bag charm and a keychain?

What are BURGA charms made of?

Are the charms heavy?

Can I wear more than one?

Do they come with a strap?

How many designs are there?

Can I give one as a gift?

Is it safe for kids?

How do I take care of my charm?

Are the charms eco-friendly?

Bag Charms

What makes BURGA’s beach blankets different?

Can I use a beach blanket for other activities?

How do I care for my beach blanket?

Are the blankets big enough for two?

Beach blanket

Products

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I have problems with the payment process. Help me.Updated 5 months ago