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BURGA

If you encounter any issues with our service or products, just fill out the <a href="https://burga.com/pages/contact">contact form</a> and we&apos;ll get back to you ASAP!Just a heads-up &#x2014; we usually respond within 48 hours, but during sales&#xA0;and periods like Black Friday and Christmas, the response period can be up to 3-6 days.&#xA0;More complex issues requiring extra care may take up to 10 days to resolve.

If you encounter any issues with our service or products, just fill out the contact form and we'll get back to you ASAP!. Just a heads-up — we usually respond within 48 hours, but during sales and periods like Black Friday and Christmas, the response

Customer support

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Processing time

Shipping time

Information during the Sale

Invoice

Collaboration & Promotions

Wholesale & Retail

How to Leave a Review on Trustpilot

Reviews

I haven’t received tracking confirmation

I have not received my order confirmation, but I have been charged.

I want to cancel my order

I want to edit my order

Order status

I have not received my order even though the estimated delivery time has passed. What do I do?

What tracking websites can I use to track my order?

Can I get free shipping?

How much does the shipping cost?

Do you offer express shipping?

Do you cover customs/import fees?

What countries do you ship to?

How long does the shipping take?

Is there tracking information for my order?

I want to change my delivery details

I've received a shipping confirmation email but there's no tracking number

Shipping & Delivery

I want to return or exchange the item. How can I do it?

I’ve ordered the wrong product

What is your return address?

Are returns free?

How long do I have to return my order?

Can I return a customized case?

How long does it take to be refunded?

Can items be exchanged for different category items?

Returns & Refunds

Warranty

I’ve received a broken or defective product

The case is too large / doesn’t fit / wrong size

The colors on my case look different from the photos

The inner part of the phone case is falling out

The look of the same design varies for different products

Defective Airpods Case

Defective product or Warranty

How can I pay for your products?

A discount code isn't working, why?

Buy 4 Phone Cases—Pay For 2

Do you have special offers & discount codes?

I have problems with the payment process. Help me.

Can I use PayPal to pay for my order to Australia?

Gift cards

Payment

How much does the MagSafe module weight?

Can Tough cases be sold in separate parts?

What are your cases made of?

Do BURGA phone cases have a raised bezel for camera protection?

Who designs BURGA cases?

Are your phone cases MagSafe®️ compatible?

Which phone models do you have cases for?

Do BURGA cases contribute to phone heating?

What is the weight and thickness of the case?

Are the cases recyclable?

What are the ingredients of the ink BURGA uses to print cases?

Is there glitter on the phone cases?

My phone model is not in the list. Will the other phone model case fit?

How to clean phone cases?

Puffer Cases

Mirror cases

Phone cases

Can I return my power bank from outside the EU?

Is the Magnetic Power Bank compatible with all devices?

Magnetic Wireless Chargers

Charging

Screen Protector

Privacy Screen Protectors

Premium Screen Protectors

SparkLens

Camera lens protectors

Watch protectors

Screen/Camera/Watch Protectors

Is it really leakproof?

How long does it keep drinks hot or cold?

Can I put it in my car cup holder?

Is it dishwasher safe?

What’s it made of?

Does it come with a warranty?

Will it keep up with me?

All Day Leakproof Tumbler

Can I wash drinkware items in the dishwasher?

How do I clean drinkware?

What is drinkware made of?

Travel Mugs and Water Bottles

Drinkware

What materials are used in BURGA sunglasses?

Do BURGA lenses provide UV protection?

Do BURGA sunglasses come with a warranty?

How are BURGA frames made?

How can I return my glasses?

Eyewear

What makes BURGA’s beach blankets different?

Can I use a beach blanket for other activities?

How do I care for my beach blanket?

How big are the blankets?

Beach blanket

Can I fold this mat instead of rolling it?

Does this mat have an odor when new?

Is this mat safe for people with latex allergies?

How do I clean and maintain the mat?

Can I use this mat on carpeted floors?

Yoga Mats

What size is BURGA notebook & planner?

What material does the cover of the BURGA notebook & planner consist of?

Why should I choose a hardcover leather notebook & planner?

What is flat-lay binding?

What are the features of BURGA’s notebook & planner paper?

What does FSC-certified paper mean?

How can I take care of my notebook & planner?

How many pages are there in each notebook?

How many pages are there in each planner?

What page layouts are available for BURGA notebooks?

What is a dateless planner, and how does it work?

What can I use my BURGA Planner for?

Notebooks & Planners

How to remove the ring holder?

Are ring holders reusable?

Are ring holders compatible with MagSafe?

Can I use a ring holder with wireless charging devices?

Adhesive Ring Holders

Is it MagSafe-compatible?

Will it work with Android phones?

Does it match my BURGA case?

Can I use it as a stand?

Does it spin?

How thick is it?

Will it block wireless charging?

Do I need one if I already have a BURGA case?

Magnetic Ring Holders

Ring Holders

Do BURGA iPad cases support Apple Pencil charging?

Does the BURGA Tablet case come with an Apple Pencil/S-pen holder?

Are BURGA products vegan?

Can I use BURGA Tablet cases as a stand?

How protective are BURGA Tablet cases?

Tablet cases

Will this fit older Kindle models?

Does the cover stay in place when folded back?

Is the hand strap comfortable for long reading sessions?

Is the case durable for daily use?

How do I clean my Kindle Paperwhite case?

Kindle Cases

What’s the difference between a bag charm and a keychain?

What are BURGA charms made of?

Are the charms heavy?

Can I wear more than one?

Do they come with a strap?

How many designs are there?

Can I give one as a gift?

Is it safe for kids?

How do I take care of my charm?

Are the charms eco-friendly?

Bag Charms

What kind of keys it can fit?

Can I add larger keys in the metal key organizer?

Can I add larger keys in the leather key organizer?

How many keys can I carry in the leather key organizer?

How many keys can I carry in the metal key organizer?

What is Nappa leather made of? Does it have some certificates?

If I don’t have enough keys to fill up the leather key organizer, what should I do?

If I don’t have enough keys to fill up the metal key organizer, what should I do?

Customer supportUpdated 9 days ago