The inner part of the phone case is falling outUpdated a year ago

If you have purchased a Tough phone case:

These cases are dual-layer, made of shock-absorbing TPU inside and a hard plastic (polycarbonate) shell on the outside. These layers are designed to work together but remain separate for easy handling and enhanced protection. 

If the outer polycarbonate shell is coming loose, simply align it back with the TPU inner layer.

If you've purchased an Elite phone case:

See the article "I’ve received a broken or defective product"